Good experience as always
Customer service is where it should be. Acknowledged as I approached the door and everyone I interacted with had good service
Prompt, courteous and competent. Most helpful as well.
The administrative process was excellent. The car was waiting for me when I've gotten off the plane. Return flight was on Saturday morning and there weren't anybody at the office and I followed the instruction of filling out the form and drop off the key in the locked container. Traveling with a disabled spouse, I had to take care of several luggages and bags. In the process, I left a bag in the locked rentalcar. Called the phone number given for emergency, I was not able to contact for the Hertz to have someone come out and unlock the car so I can proceed with the regularly scheduled flight. I ended up one day delay to retrieve the bag and miss the flight. I had to reschedule the flight for the next day. Would have been nice if I didn't lock the bag in the locked rental car but sure could have been much better if there was an emergency contact who could have come and helped me out.
We needed a car to get home as our van quit and we rented a car from the Hertz at the airport. Only thing I wish they could have come the 9 miles to bring us the car or offer a service to pick us up. Cab was very expensive.
Hertz is a US Car Rental based in Freeland, Michigan. Hertz is located at 8600 Garfield Rd, Freeland, MI 48623, USA.
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